Returns, refunds and exchanges
60 days to change your mind. Free returns within the EU, including desks and chairs.
Last updated
You have 60 days from delivery to return anything, for any reason, including if you simply did not get on with it. That covers desks and chairs too — we would rather take a chair back than have you sit in one you dislike for twelve years.
How to start a return
- —Email support@vistasupply.example with your order number (it looks like VS-10432) and what you would like to send back.
- —We reply with an RMA number and a prepaid DHL label, usually within one business day.
- —Repack the item in its original packaging, attach the label, and drop it at any DHL point.
- —We inspect on arrival and refund within 5 business days to the original payment method.
What it costs
| Where you are | Change of mind | Faulty or wrong item |
|---|---|---|
| European Union | Free | Free |
| United Kingdom, Switzerland, Norway | €14.95 deducted from the refund | Free |
| United States, Canada | €24.95 deducted from the refund | Free |
Condition
Items must be in resaleable condition with their original packaging and all accessories. Assembling a desk and taking it apart again is fine — that is what the window is for. Scratches, missing fasteners or a disposed-of box are not, and we may reduce the refund to reflect the loss in value.
What cannot be returned
- —Custom-engraved items, because we cannot resell them.
- —Opened keycap sets, for hygiene reasons — sealed sets can be returned.
- —Gift cards.
- —Anything bought more than 60 days ago, which is a warranty matter rather than a return.
Exchanges
We do not process exchanges as a single transaction, because it delays you twice. Return the original for a refund and place a new order — if the new order is delayed by stock, tell us and we will hold the price you originally paid.
Faulty items
If something arrives damaged or fails within the warranty period, we cover return shipping from every country we sell to, and we send the replacement before the original reaches us. Photograph the fault and email it with your order number and we can usually skip the return entirely for smaller parts.
Still stuck?
Ask the assistant in the corner — it has read every page on this site — or email support@vistasupply.example. Support answers within one business day, Monday to Friday, 09:00–17:30 CET.