Frequently asked questions
Ordering, delivery, returns, warranty and the questions our support team actually gets asked.
Last updated
Ordering
- How long does dispatch take?
- Every in-stock order placed before 15:00 CET on a business day is dispatched the same day. Orders after that cut-off, or at the weekend, go out the next business day.
- Can I change or cancel an order after placing it?
- Yes, as long as it has not been dispatched. Email support@vistasupply.example with your order number and we will stop it. Once a parcel is with DHL you will need to use the returns process instead.
- Do you take business orders or invoices?
- Yes. Enter your VAT number at checkout and the invoice is issued without VAT for EU businesses outside the Netherlands. For orders over €5,000 email us and we will raise a proforma invoice with 30-day terms.
- Do you offer student or trade discounts?
- We offer 15 % to students and 20 % to registered interior and architecture practices. Both are verified by email before the code is issued; we do not run public discount codes.
Delivery
- Which countries do you ship to?
- All 27 EU member states, plus the United Kingdom, Switzerland, Norway, the United States and Canada. We do not currently ship anywhere else.
- When is shipping free?
- Standard shipping is free on EU orders over €75. Below that it is €6.95. Non-EU rates are on the shipping page and are never free, because the carrier charges apply regardless of order value.
- Do you deliver desks and chairs to the room I want them in?
- Standard delivery is to your front door. Room-of-choice delivery for desks and seating is €39.00 and can be added at checkout for Netherlands, Belgium and Germany addresses.
Returns and warranty
- How long do I have to return something?
- 60 days from delivery, for any reason. The item must be in resaleable condition with its original packaging. EU returns are free.
- How long does a refund take?
- We refund within 5 business days of the return arriving at our Rotterdam warehouse, to the original payment method. Banks then take their own 2–5 days.
- What does the warranty cover?
- 12 years on desk frames, motors and chair mechanisms; 5 years on desk tops, lighting and upholstery; 2 years on electronics; and a free lifetime repair on bags. Full terms on the warranty page.
- Can I buy spare parts?
- Yes, for every product we have ever sold, for at least 8 years after it is discontinued. Email support with your product and the part you need.
Products
- Is the oak real solid wood?
- Yes. All oak surfaces are 20–25 mm solid FSC 100 % European oak finished in hardwax oil. We do not sell veneer or laminate.
- Which keyboard switch is quietest?
- Hush Linear at 42 g, available on the Nomad 68. It is the only switch we would recommend for someone on frequent video calls.
- Do you sell the desk frame without a top?
- Yes — the Meridian frame is VS-1001-F at €549.00 and accepts any top from 120 to 180 cm wide and at least 18 mm thick.
Still stuck?
Ask the assistant in the corner — it has read every page on this site — or email support@vistasupply.example. Support answers within one business day, Monday to Friday, 09:00–17:30 CET.